Email, not the telephone, is the best way to reach us for technical support issues. Even in the case of an emergency we are more likely to receive email than a phone call (especially if there is a problem with the telephony equipment). One of us always carries a Blackberry wireless email device. You can email sip@ralden.com and we will act as quickly as possible.
The next best way to reach us, and a useful tool for troubleshooting problems, is MSN Messenger. Note that even if it claims someone is "online" they may not respond quickly because they are looking at a different computer screen. If you want to "discuss" something complex it is still a good idea to send an email and ask someone get onto chat. We use MSN Messenger only; the email address for our Messenger account is
roland_alden@hotmail.com. Don't use that for email, we never read it.
The worst way to reach us is by telephone. Although we all carry cell phones at all times, we may be on another call, we may be too busy to answer, we may be in a noisy environment like a colocation facility where we can't hear you even if we can get a call; you may be in a noisy environment and we may not be able to hear you. If you must, try to reach us by SIP phone; you can "call" ralden@sip.ralden.com from any SIP network or you can call 0105 from the sip.ralden.com network. Be prepared to wait at least 90 seconds because the system will try to find one of us at multiple locations (including cell phones). Of course if the sip.ralden.com network is having technical difficulty this may not work :). See email above.